Blackboard Services Status Service Events

Monday December 4th, 2017 10:28 AM EST (Eastern Standard Time) UTC/GMT -5 - Blackboard Collaborate users are experiencing intermittent issues that affect the launching of Collaborate Classic and Collaborate Ultra sessions. Collaborate Ultra users may see A01, A02, A03, A04 or 500 errors. If affected please try to reload your session. Collaborate DevOps is actively working to identify the root cause and find a resolution.

Monday December 4th, 2017 3:00 PM EST (Eastern Standard Time) UTC/GMT -5 hours - An emergency hotfix has been deployed to address the Collaborate Ultra session connection errors. Collaborate Classic and Collaborate Ultra sessions should now be launching successfully. All services available.

Monday December 4th, 2017 3:30 PM EST (Eastern Standard Time) UTC/GMT -5 hours - US-SAS and Collaborate Classic sessions may be loading slowly for some users. If you experience an issue, please try reloading. Collaborate Ultra telephony is currently unavailable. Collaborate DevOps is working to resolve these issues.

All services available.

Monday December 4th, 2017 6:00 PM EST (Eastern Standard Time) UTC/GMT -5 hours - As a result of the earlier Collaborate Classic issues, recently created Collaborate Classic recordings are taking longer than normal to appear in SAS and LMS integrations. This issue is actively being monitored by Collaborate DevOps and we are working to restore normal recording processing times.

December 4th, 2017 4:19 PM EST (Eastern Standard Time) UTC/GMT -5 - Collaborate is having technical issues that would affect uploading of powerpoint, image or pdf files on Collaborate Ultra. Please use application sharing until this is resolved. Collaborate Operations is working to correct the issue.

Some users with sites on www.edlinesites.net have reported difficulty in reaching their sites. Our engineering team is currently investigating the issue.

Service has been restored.

December 5th, 2017 11:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours - Collaborate Ultra sessions are experiencing issues with the Persistent Content feature that prevents displaying previously uploaded content, and uploading new PowerPoint, image and PDF files. Please use Application Sharing as a workaround to display content. Collaborate DevOps is actively working to resolve this issue.

December 5th, 2017 11:45 AM EST (Eastern Standard Time) UTC/GMT -5 hours - Persistent Content issues continue to prevent uploading PowerPoint, image and PDF files in Collaborate Ultra sessions. In order to mitigate this issue and allow the upload of PowerPoint, image and PDF files, Collaborate will disable the Persistent Content feature until a resolution is reached. (Previously uploaded content will be restored when Persistent Content is re-enabled.) Running sessions will need to be shut down and restarted in order to upload content. Users will need to re-upload any pre-loaded content while Persistent Content is disabled. Collaborate DevOps is actively working to resolve the issue and restore Persistent Content.

Persistent Content has been re-enabled. PowerPoint, image and PDF file uploads are now working. Running sessions will need to be shut down and restarted in order for Persistent Content to work again. All services available.

December 5th, 2017 10:05 PM EST (Eastern Standard Time) UTC/GMT -5 hours - Some Collaborate Ultra users may receive an error when logging into Ultra sessions, Failure Code: M:-777002. Collaborate DevOps is actively working to investigate and resolve this issue.

All services available.

December 6th, 2017 08:30 PM EST (Eastern Standard Time) UTC/GMT -5 hours - Some Collaborate Ultra users may receive an error when logging into Ultra sessions, Failure Code: M:-777002. Collaborate DevOps is actively working to investigate and resolve this issue.

All services available.

Monday, December 11th, 2017 - 10:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours - Some Collaborate Ultra recordings maybe intermittently showing "Uh-oh! Something went wrong. Unable to playback recording". Please try your recording again in a few minutes. Our DevOps team is investigating the issue.

All services are available

Tuesday, December 12, 2017, 09:00AM CEST (Central European Summer Time) UTC/GMT +2 hours - EU hosted clients are not able to access services at this time getting a Failure Code: A02. Dev/Ops are aware of the issue and are working to resolve it as quickly as possible.

All services available

Service-impacting maintenance scheduled in the SIN1 datacenter on December 15 between 2am and 6am SGT. During this maintenance window the network team will perform planned maintenance on the network infrastructure.

[Collaborate - Web Conferencing (US) - Up] All services available.

[Engage - Edline - Intermittent Problems] Some users with sites on www.edlinesites.net have reported difficulty in reaching their sites. Our engineering team is currently investigating the issue.

[Engage - Edline - Up] Service has been restored.

[Collaborate - Web Conferencing (US) - Up] Persistent Content has been re-enabled. PowerPoint, image and PDF file uploads are now working. Running sessions will need to be shut down and restarted in order for Persistent Content to work again. All services available.

[Collaborate - Web Conferencing (US) - Up] All services available.

[Collaborate - Web Conferencing (US) - Up] All services available.

[Collaborate - Web Conferencing (US) - Up] All services are available

[Collaborate - Web Conferencing (Europe) - Up] All services available

[Learn - Managed Hosting (Asia Pacific) - Maintenance] Service-impacting maintenance scheduled in the SIN1 datacenter on December 15 between 2am and 6am SGT. During this maintenance window the network team will perform planned maintenance on the network infrastructure.