We have received reports that for a small number of sites within Edline.net, there may be difficulty in launching teacher gradebooks for one or more teachers. We have also seen a small number of reports about site homepages failing to load. Our engineering team is aware and working to address these issues. Please do contact support if you encounter either issue—this will allow us to direct engineering’s efforts efficiently.
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[Engage - Edline - Intermittent Problems] We have received reports that for a small number of sites within Edline.net, there may be difficulty in launching teacher gradebooks for one or more teachers. We have also seen a small number of reports about site homepages failing to load. Our engineering team is aware and working to address these issues. Please do contact support if you encounter either issue—this will allow us to direct engineering’s efforts efficiently.
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[Collaborate - Web Conferencing (US) - Info] Wednesday, December 13th, 2017 3:45 PM EST(Eastern Standard Time GMT-5) – A single Collaborate Original Web Conferencing session server, SSVA25, has been taken out of service due to a technical issue. For any sessions still on SSVA25 that are experiencing issues, please have everyone exit from the session and then restart the session.
Wednesday, December 13th, 2017 3:45 PM EST(Eastern Standard Time GMT-5) – A single Collaborate Original Web Conferencing session server, SSVA25, has been taken out of service due to a technical issue. For any sessions still on SSVA25 that are experiencing issues, please have everyone exit from the session and then restart the session.
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[Collaborate - Web Conferencing (US) - Up] All services are available
All services are available
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[Learn - Managed Hosting (Asia Pacific) - Up] Maintenance has been completed
Maintenance has been completed
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[Engage - Edline - Down] Edline is currently experiencing some slowness. Our engineering team is aware of this, and is working hard to resolve it. We apologize for the inconvenience.
Edline is currently experiencing some slowness. Our engineering team is aware of this, and is working hard to resolve it. We apologize for the inconvenience.
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[Engage - Edline - Up] Normal access has been restored
Normal access has been restored
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[Bb Comms HQ (formerly ParentLink) - Maintenance] Bb Comms (formerly ParentLink) will be performing maintenance during the standard maintenance window on Monday, December 18th, 2017 from 01:00 to 03:00 MST. Users will experience intermittent unavailability through the duration of the maintenance window.
Bb Comms (formerly ParentLink) will be performing maintenance during the standard maintenance window on Monday, December 18th, 2017 from 01:00 to 03:00 MST. Users will experience intermittent unavailability through the duration of the maintenance window.
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[Bb Comms HQ (formerly ParentLink) - Up] Maintenance has been completed.
Maintenance has been completed.
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[Learn - Managed Hosting (Asia Pacific) - Maintenance] Service-impacting maintenance scheduled in the SYD1 datacenter on December 29 2am-6am AEDT and on December 30 2am-6am AEDT. During this maintenance window the network team will perform planned maintenance on the network infrastructure.
Service-impacting maintenance scheduled in the SYD1 datacenter on December 29 2am-6am AEDT and on December 30 2am-6am AEDT. During this maintenance window the network team will perform planned maintenance on the network infrastructure.
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[Learn - Managed Hosting (Asia Pacific) - Maintenance] Upcoming service-impacting maintenance scheduled in the SYD1 datacenter on: December 22 2am-6am AEDT - Services impacted: Learn December 29 2am-6am AEDT - Services impacted: Learn December 30 2am-6am AEDT - Services impacted: Moodlerooms
Upcoming service-impacting maintenance scheduled in the SYD1 datacenter on:
December 22 2am-6am AEDT - Services impacted: Learn
December 29 2am-6am AEDT - Services impacted: Learn
December 30 2am-6am AEDT - Services impacted: Moodlerooms
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[Learn - Managed Hosting (Asia Pacific) - Maintenance] Upcoming service-impacting maintenance scheduled in the SYD1 datacenter on: December 29 2am-6am AEDT - Services impacted: Learn December 30 2am-6am AEDT - Services impacted: Moodlerooms
Upcoming service-impacting maintenance scheduled in the SYD1 datacenter on:
December 29 2am-6am AEDT - Services impacted: Learn
December 30 2am-6am AEDT - Services impacted: Moodlerooms
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[Collaborate - Web Conferencing (Canada) - Info] December 22nd, 2017 04:35 AM MST (Mountain Standard Time) UTC/GMT -7 hours to 05:05 AM MST (Mountain Standard Time) UTC/GMT -7 hours. Collaborate Ultra and Collaborate Original users hosted at our CA (Calgary) datacenter were unable to join sessions or connect to the SAS. All services are now available.
December 22nd, 2017 04:35 AM MST (Mountain Standard Time) UTC/GMT -7 hours to 05:05 AM MST (Mountain Standard Time) UTC/GMT -7 hours. Collaborate Ultra and Collaborate Original users hosted at our CA (Calgary) datacenter were unable to join sessions or connect to the SAS. All services are now available.
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[Collaborate - Web Conferencing (Asia Pacific) - Info] Blackboard will be performing scheduled, non-impacting, infrastructure maintenance at our AU (Sydney) datacenter on Friday, December 29, 2017 2:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, December 29, 2017 6:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA3900000000GKGAY
Blackboard will be performing scheduled, non-impacting, infrastructure maintenance at our AU (Sydney) datacenter on Friday, December 29, 2017 2:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, December 29, 2017 6:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA3900000000GKGAY
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[Collaborate - Web Conferencing (Canada) - Info] Blackboard will be performing scheduled, non impacting, infrastructure maintenance at our CA (Calgary) datacenter on Friday, December 29, 2017 2:00 AM MST (Mountain Standard Time) UTC/GMT -7 hours to Friday, December 29, 2017 6:00 AM MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA3900000000GKGAY
Blackboard will be performing scheduled, non impacting, infrastructure maintenance at our CA (Calgary) datacenter on Friday, December 29, 2017 2:00 AM MST (Mountain Standard Time) UTC/GMT -7 hours to Friday, December 29, 2017 6:00 AM MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA3900000000GKGAY
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[Engage - SchoolWorld - Down] Important Message: SchoolWorld and TeacherSites websites have been discontinued as of December 31, 2017 as part of the previously communicated End-of-Life date for the Schoolworld product. To request more information visit Blackboard’s website transition resource center at http://bbbb.blackboard.com/web-community-manager-transition
Important Message: SchoolWorld and TeacherSites websites have been discontinued as of December 31, 2017 as part of the previously communicated End-of-Life date for the Schoolworld product. To request more information visit Blackboard’s website transition resource center at http://bbbb.blackboard.com/web-community-manager-transition
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[Engage – SchoolCenter - Down] Important Message: SchoolCenter websites have been discontinued as of December 31, 2017 as part of the previously communicated End-of-Life date for the SchoolCenter product. To request more information visit Blackboard’s website transition resource center at http://bbbb.blackboard.com/web-community-manager-transition .
Important Message: SchoolCenter websites have been discontinued as of December 31, 2017 as part of the previously communicated End-of-Life date for the SchoolCenter product. To request more information visit Blackboard’s website transition resource center at http://bbbb.blackboard.com/web-community-manager-transition .
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[Engage – SchoolFusion - Down] Important Message: SchoolFusion websites have been discontinued as of December 31, 2017 as part of the previously communicated End-of-Life date for the SchoolFusion product. To request more information visit Blackboard’s website transition resource center at http://bbbb.blackboard.com/web-community-manager-transition
Important Message: SchoolFusion websites have been discontinued as of December 31, 2017 as part of the previously communicated End-of-Life date for the SchoolFusion product. To request more information visit Blackboard’s website transition resource center at http://bbbb.blackboard.com/web-community-manager-transition
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[Engage – TeacherWeb - Down] Important Message: TeacherWeb websites have been discontinued as of December 31, 2017 as part of the previously communicated End-of-Life date for the TeacherWeb product. To request more information visit Blackboard’s website transition resource center at http://bbbb.blackboard.com/web-community-manager-transition
Important Message: TeacherWeb websites have been discontinued as of December 31, 2017 as part of the previously communicated End-of-Life date for the TeacherWeb product. To request more information visit Blackboard’s website transition resource center at http://bbbb.blackboard.com/web-community-manager-transition
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[Moodlerooms (US) - Up] Date and Time: Saturday, January 20, 2018 12:00 Midnight EST - Saturday, January 20, 2018 4:00 PM EST On Saturday, January 20, 2018, Blackboard will be performing scheduled infrastructure maintenance to replace our primary and secondary core switches which will reach end-of-life in March 2018. While we anticipate no interruption in service as a result of the work, we cannot entirely rule out periods of intermittent connectivity as network traffic adjusts, or a quick restart of services on a few client systems if warranted. We will make all efforts to keep any service disruption within the window to a minimum, but Collaborate, Learn Hosted, Moodlerooms and Xythos clients hosted at our VA2 (Virginia hosted data center) should be aware that intermittent connectivity is possible.
Date and Time: Saturday, January 20, 2018 12:00 Midnight EST - Saturday, January 20, 2018 4:00 PM EST On Saturday, January 20, 2018, Blackboard will be performing scheduled infrastructure maintenance to replace our primary and secondary core switches which will reach end-of-life in March 2018. While we anticipate no interruption in service as a result of the work, we cannot entirely rule out periods of intermittent connectivity as network traffic adjusts, or a quick restart of services on a few client systems if warranted. We will make all efforts to keep any service disruption within the window to a minimum, but Collaborate, Learn Hosted, Moodlerooms and Xythos clients hosted at our VA2 (Virginia hosted data center) should be aware that intermittent connectivity is possible.
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[Collaborate - Web Conferencing (Canada) - Up] Maintenance completed. All services available.
Maintenance completed. All services available.
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